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Frequently Asked Questions

Below are the most frequent questions we are asked about our service. If you still have any question, please contact us.

  • Why regulation is important when deciding which broker to choose from?

    As a matter of fact, Regulation should always be the most important part in your consideration, as well regulated brokers are fully accountable for their actions, which means your complaint can be escalated further to the relevant regulators should a broker fail to resolve your issue to your full satisfaction.

  • Does it really matter what type of trading platform a broker offers?

    Brokers usually offer either MT4 or their own proprietary platform, or sometimes even both, and may also offer supports on Android and IOS mobile APP.

    Obviously, some platforms are better than others, this is purely down to your personal preference, but more choices you have, the higher chance for you to find the one that suits you the most. You can also sign up to their demo account to test out the features on the platform and make a decision from there.

  • Competitive commission and spreads means your trading cost will be lower, in the end of day, no one wants to pay excessive amount of trading costs which ultimately reduce the overall profit. A spread above 2 is generally considered to be excessive, and a spread below 1.5 is considered to be competitive. However, it does not necessarily mean the one with lower spread is better than the one with higher spread. Sometimes, a broker may offer a minimum spread of 2, but they may also offer 24/7 around the clock customer support and a wider range of different asset classes, whereas another broker may offer a minimum spread of 0.4, but they may have limited customer support and less markets to trade. It is all about your preference.

  • High leverage enables you to place a bigger trade with a smaller deposit. However, when market moves against you, your loss will also be greater since you are highly leveraged, so you need to be aware of your risk exposure at all times, not solely look at the benefit high leverage brings you.

  • Market gaping usually occurs in a fast market condition when important economic data is being released,i.e, Non Farm payroll, FOMC,.etc., as the market becomes extremely volatile and the price gaps through your desired stop level and your broker fills your stop at the next available price in the underlying market, sometimes the difference can be hundreds of points. To prevent this from happening, you can always choose a broker that offers guaranteed stop loss, as guaranteed stop guarantees your desired stop level even when market gaps.